Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Prime Nature Wellness Care Limited ("PrimeNature," "we," "us," or "our") processes and delivers orders to customers and distributors.

1. Delivery Coverage

We deliver nationwide across Nigeria, and we deliver internationally on request. If you are unsure whether we deliver to your location, contact our team on WhatsApp or by phone and we will confirm before you place your order.

2. Order Processing Times

Orders are processed once confirmed with our team following your consultation or wholesale order request. Retail orders are typically processed within 1–2 business days of confirmation. Wholesale orders from approved distributors are processed according to the timeline confirmed at the time of order, based on quantity and product availability.

3. Estimated Delivery Times

These timeframes are estimates and not guarantees. Actual delivery times may vary based on your location, courier availability, and factors outside our control (see Section 7).

4. Shipping Charges

Shipping charges, where applicable, are communicated to you directly by our team before your order is confirmed, based on your delivery location and order size. We do not display shipping charges on the public website, as they are calculated individually per order.

5. Order Tracking

Because orders are currently coordinated directly through our team via WhatsApp and phone, updates on your order's status and delivery are provided to you directly by our team rather than through an automated tracking system. If you have not received an update on a dispatched order, contact us and we will follow up on your behalf.

6. Delivery Responsibilities

Please ensure that the delivery address and contact phone number you provide are accurate and that someone is available to receive the order at the confirmed delivery window. PrimeNature is not responsible for delays or failed delivery caused by incorrect address details or an unreachable recipient. If a delivery attempt fails for these reasons, our team will contact you to arrange a new delivery, which may involve an additional charge.

7. Delays and Force Majeure

Occasionally, delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to adverse weather, road or transport disruptions, courier delays, industrial action, or other events of force majeure. We will make reasonable efforts to keep you informed of any significant delay, but we are not liable for delays caused by such circumstances.

8. Contact Us

For questions about an order's delivery, or to confirm whether we deliver to your location, contact us at:

Prime Nature Wellness Care Limited
Suite D3, 1st Floor, Bobsar Complex, Michika Street
Beside Assemblies of God Church National Worship Centre
Area 11, Garki, Abuja FCT, Nigeria

Phone / WhatsApp: +234 805 7754 360