Legal

Privacy Policy

Last updated: July 2026 (draft)

Draft - pending internal and legal review. This page has not yet been approved for publication by Prime Nature Wellness Care Limited or reviewed by qualified legal counsel. Content is subject to change.

This Privacy Policy explains how Prime Nature Wellness Care Limited ("PrimeNature," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, contact us, or use our consultation, ordering, and distributor services. We are committed to handling your personal data responsibly and in line with the Nigeria Data Protection Act, 2023 (NDPA) and the oversight of the Nigeria Data Protection Commission (NDPC).

1. Information We Collect

We collect information in the following ways:

Information you give us directly - when you fill out our Consultation form, contact us via WhatsApp, phone, or email, or apply to become a distributor, we may collect your full name, phone/WhatsApp number, email address, state and country, the health or wellness concern you select or describe, and any additional details you choose to share.
Distributor account information - if you apply for and are approved as a distributor, we collect your business name, contact person, delivery address, and order history in order to operate your wholesale account.
Information collected automatically - limited technical information such as browser type and general device information, collected only where strictly necessary to operate the website securely. See our Cookie Policy for full detail.

A note on sensitive personal data: because our consultation form may involve information about your health or wellness concerns, some of what you share with us may be classified as "sensitive personal data" under the NDPA. We only collect this because you have chosen to share it with us voluntarily, in order to receive guidance on our products, and we handle it with additional care.

2. How We Use Your Personal Information

To respond to your consultation request or enquiry
To recommend products suited to the concern you've shared with us
To process and fulfil orders, including wholesale orders placed by approved distributors
To review and manage distributor applications and accounts
To follow up with you about your order, consultation, or distributor application
To improve our products, services, and website
To comply with legal or regulatory obligations

We do not use your information for automated decision-making, and we do not sell your personal data to third parties.

3. Cookies and Analytics

At the time of writing, PrimeNature's website does not set any cookies, analytics trackers, or automated data collection tools - including on our admin and distributor portals, which currently use a temporary sign-in flow with no persistent session cookie. If we introduce cookies in future - for example, a session cookie to keep an authorized user signed in, or a privacy-respecting analytics tool - we will update this section and our Cookie Policy first.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction - including restricting access to distributor and order data to authorized personnel only, and securing our systems with industry-standard safeguards as our platform is developed. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to respond to your enquiry, provide services to you, maintain your distributor account, or comply with legal, accounting, or regulatory obligations, after which it is deleted or anonymized.

6. Third-Party Services

We work with a small number of third-party services to operate our business, each of which processes personal data only as needed to provide their service to us:

WhatsApp / Meta - when you submit our Consultation form or contact us via WhatsApp, your details are sent directly to our team through WhatsApp's messaging platform, which has its own privacy practices governing message transmission.
Website hosting and infrastructure providers - used to keep our website and portals online and secure.

We do not share your information with any other third party for marketing purposes.

7. Your Rights

Under the NDPA, you have the right to:

Know what personal data we hold about you
Request a copy of your data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time

To exercise any of these rights, contact us using the details in Section 10 below.

8. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Compliance with Applicable Privacy Laws

This Privacy Policy is designed to comply with the Nigeria Data Protection Act, 2023 (NDPA) and applicable regulations issued by the Nigeria Data Protection Commission (NDPC). If we expand our services to customers or distributors in other jurisdictions, we will review and, where necessary, update this policy to reflect any additional applicable privacy laws.

10. Contact Us

Prime Nature Wellness Care Limited
Suite D3, 1st Floor, Bobsar Complex, Michika Street
Beside Assemblies of God Church National Worship Centre
Area 11, Garki, Abuja FCT, Nigeria

Phone / WhatsApp: +234 805 7754 360

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.